Companies and marketers’ banter around words like “service”, “technology”, “convenience”, and “contrition” like a shuttlecock on a badminton court.
At Title Solutions Group of Florida, LLC. we take those attributes seriously. When we talk about service, we mean accountability. We believe that it is our duty to make sure all parties involved in our transactions are happy and well served. There is no reason for a disgruntled customer or client. We will make sure all parties are informed, happy, and destined to be future customers of Title Solutions Group of Florida, LLC. as well as the clients we represent. When a customer closes with Title Solutions Group of Florida, LLC., they become a part of our family, a family that we are there for during all times of need.
After a closing, all documents are scanned and are send PDF if so desirable by the client. Therefore, unless preferred, no more voluminous or misplaced paperwork. One closing, one PDF e-mail, it’s that simple.
You hear “convenience” from other companies. That might mean that they are open until 5:30 p.m. and may close an occasional transaction after hours or on Saturdays, depending on that one dedicated employee. My company views “convenience” a little differently. We are open Monday through Friday from 8:00 a.m. until 8:00 p.m. and on Saturday from 9:00 a.m. until 2:00 p.m. This is not just one dedicated employee, but an entire staff of dedicated employees at your disposal for your convenience. Our settlement hours are Monday through Saturday 24/6. The only reason we are not 24/7 is that you cannot execute closing documents on Sunday. We are always available to you and for you. In my estimation, this dedication to your closing needs is what “convenience” is all about and nothing less.
When companies and marketers speak of consternation and admitting one’s mistakes, they believe this is honorable, but at Title Solutions Group of Florida, LLC. we believe that just admitting one’s mistakes is not enough. It is my dedication and my understanding of responsibility to our customers that is foremost to our success. What we mean by responsibility is simple. If your customer, whether it be the buyer, the seller, and in the case of a refinance, the borrower, is not completely and totally satisfied with the conduct or company as it pertains to their transaction, I vow to open our check book and refund your customer any and all fees necessary (up to the amount allowed by RESPA) so your customer walks away knowing that we truly care, not by just saying that we are sorry, but by action. Only then can a customer know and understand that though mistakes do happen, it is how you correct those mistakes and how you solve the problem is what really matters.
One more promise. I promise we are more than just box checkers. We understand all facets of the real estate transaction and will find the answers needed to get your deal closed. It is more than what we do it is who we are.
It is my vow, my pledge, and my honor as President of Title Solutions Group of Florida, LLC. to bring our service to you or your company and our community.